Privacy Policy vcuci — Personal Data Protection for Malaysian Players

Vcuci understands that player trust is the foundation of everything. Since the platform was founded, we have been committed to managing users' personal data with full responsibility, transparency, and integrity.

We do not view your personal data merely as technical information — it reflects the trust you place in us. Every decision we make regarding personal data handling is always made with our users' best interests in mind.

This Privacy Policy explains vcuci's privacy practices in a comprehensive and easy-to-understand manner. If at any time you have questions or concerns about how we handle your data, our team is ready to assist through support channels available 24 hours a day.

Vcuci collects personal information from users through several different means depending on your interaction with the platform. The following are the main categories of information we may collect:

We only collect information that is genuinely necessary for the stated purposes. The principle of data minimisation is central to vcuci's approach to privacy.

Every use of your personal data by vcuci has a clear and lawful purpose. We do not use your data for purposes unrelated to the services you have agreed to receive. Key purposes for which your data is used include:

• Account management: Securely creating, verifying, and maintaining your vcuci account.
• Transaction processing: Processing deposits, withdrawals, and all financial activity on your account.
• Identity verification (KYC): Ensuring all users meet age and location eligibility requirements in line with compliance obligations.
• Fraud prevention: Detecting and preventing suspicious activity, money laundering, and platform abuse.
• Customer Support: Providing technical assistance and resolving complaints more efficiently and accurately.
• Service communications: Sending important notices related to your account, terms changes, or security issues.
• Platform improvements: Analysing usage patterns to improve the overall player experience.
• Legal compliance: Meeting applicable regulatory and legal obligations.

Vcuci does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your information:

• Payment service providers: To process deposit and withdrawal transactions via DuitNow, Touch 'n Go eWallet, FPX, and other payment methods integrated with the vcuci platform.
• Game service providers: Third-party game providers that supply slot, live casino, and other content on the vcuci platform may receive session data required for game operation.
• Encryption and security services: Security technology providers that help us protect your data and detect cyber threats.
• Regulatory authorities: We may be required to disclose data to government authorities or regulators if mandated by law or court order.
• Fraud prevention: Agencies or services that help us identify and prevent fraudulent activity to protect all users on the platform.

All third parties that receive vcuci user data are bound by strict data protection agreements and are required to handle that information to the same privacy standards as vcuci.

Protecting your personal data from unauthorised access, loss, or misuse is a core responsibility of vcuci. We continuously invest in the latest security infrastructure to keep your data safe at all times.

• 256-bit SSL Encryption: All communications between your device and vcuci's servers are encrypted using the latest TLS 1.3 protocol, ensuring no data can be intercepted in transit.
• Data-at-rest encryption: Data stored in vcuci's databases is encrypted using industry-standard encryption algorithms.
• Two-factor authentication (2FA): vcuci users can enable an extra layer of security through two-factor authentication to protect their account.
• 24/7 Monitoring: vcuci's security monitoring system operates around the clock to detect and respond to any threats in real time.
• Regular security audits: The vcuci platform undergoes comprehensive security assessments by independent experts on a regular basis to ensure there are no exploitable vulnerabilities.
• Internal access controls: Only authorised staff who need it to perform their duties are permitted to access user personal data.

The vcuci platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs at its best. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
• Functional cookies: Storing user preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Used to analyse platform traffic and usage patterns in aggregate, without identifying individual users.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect your experience on the vcuci platform.

Vcuci retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure for compliance purposes and resolution of any claims.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC Records: Identity verification documents are retained for the period specified by the relevant regulatory authorities.
• Log and security data: Retained for 90 days for security investigation and fraud detection purposes.

When data is no longer needed, vcuci will securely delete or anonymise it using methods that ensure the data cannot be recovered.

As a vcuci user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

The vcuci platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from minors.

If we discover or become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and terminate the relevant account.

If you are a parent or guardian and believe your child who is under age has registered an account or provided personal information to vcuci, please contact us immediately so we can take appropriate action.

Vcuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new technologies, legal requirements, or user feedback.

When significant changes are made, we will notify you via:

• A clear notice on the vcuci platform's home page or login page.
• Notification email sent to the address registered on your account.
• A notification in your account panel during your next login session.

The "Last Updated" date at the top of this document will always be updated to reflect the latest version in effect. Your continued use of the vcuci platform after any amendments constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how vcuci handles your personal data, please do not hesitate to contact us:

• Live Chat: The fastest way — available 24/7 directly through the vcuci platform in Malay and English.
• Privacy email: [email protected] — dedicated to personal data and privacy enquiries.
• Telegram: Reach an official vcuci support agent via the platform's Telegram channel.

We are committed to responding to all privacy-related enquiries within 48 business hours. For more complex matters such as data access or deletion requests, the processing period is up to 30 business days.

For more information on platform usage rules, please refer to Terms and Conditions us. If you would like to learn more about how we support players who need assistance, visit the Responsible Gaming us.